Shipping policy

Shipping Policy

Thank you for shopping with us! Below is an overview of our shipping process:

Processing Time (Non-Custom Order)
All non-custom orders are processed within 3-5 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.

Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method. Estimated delivery times:

  • Standard Shipping: 7-10 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1-2 business day

Delivery times are estimates and may vary due to carrier delays or high order volumes.

Shipping Locations
We currently ship within the United States. For international shipping inquiries, please contact us before placing your order.

Order Tracking
Once your order ships, you will receive a tracking number via email to monitor your delivery.

Shipping Issues
We are not responsible for delays caused by carriers, incorrect shipping addresses, or unforeseen circumstances (e.g., weather). Please double-check your address before completing your purchase.

Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the carrier to resolve the issue.

Custom Item Processing and Shipping

Please note that all custom or personalized items are made to order. The production process for custom name rings requires approximately 30-40 business days prior to shipment.

Once production is complete, the order will be shipped according to the selected shipping method at checkout. Shipping times are separate from production times and may vary based on the destination and carrier.

We appreciate your patience and understanding as we carefully craft your custom piece to meet our quality standards.

Custom Items – Refund Policy

Please note that all custom or personalized items are non-refundable and non-returnable. Due to the made-to-order nature of these products, we are unable to accept returns or offer refunds once an order has been processed.

An exception will be made only in cases where the item is confirmed to be defective due to a manufacturing or factory error. In such instances, customers must notify us within seven (7) days of delivery and provide supporting evidence (such as photographs) of the defect.

Upon verification, we will offer a replacement or issue a refund at our discretion.

Contact Us
If you have any questions about shipping, feel free to reach out to our support team.